MembershiP TERMS AND CONDITIONS

CrossFit ILO Membership Terms & Conditions

By purchasing a membership with CrossFit ILO, you agree to the following terms:

1. Membership Types & Payment
   • Monthly and annual memberships are either paid in full or through recurring payments as agreed upon during registration.
   • Subscription memberships are billed automatically on a monthly basis to your chosen payment method until you cancel.

1. Renewals & Termination
   • Monthly memberships renew automatically each month unless canceled at least 7 days before the next billing date.
   • Annual memberships are non-renewing by default unless you opt in to auto-renew.
   • CrossFit ILO reserves the right to suspend or terminate memberships for violation of gym rules or non-payment.

1. Payment Failures
   • If a payment fails, you will be notified via email and must update your payment information within 7 days. Failure to do so may result in suspension of access.

1. Pricing & Changes
   • Prices are subject to change with prior notice. Updates will be communicated at least 30 days before taking effect.

1. Use of Services
   • Membership entitles you to use the facilities and attend classes as per your membership type. Sharing memberships is not allowed.

1. Liability Waiver
   • Members agree to the gym’s liability waiver as part of registration. Participation in gym activities is voluntary, and members accept all risks.

1. Membership Freeze Policy
   • Members on 3-month, 6-month, or 12-month (1-year) prepaid memberships may request to temporarily freeze their membership under the following conditions:
     • 3-month memberships: maximum freeze of up to 14 days during the membership term.
     • 6-month memberships: maximum freeze of up to 30 days during the membership term.
     • 1-year memberships: maximum freeze of up to 60 days during the membership term, which can be taken in one or two separate periods.
   • Freeze requests must be submitted in writing (email or in person) at least 5 days before the desired freeze start date.
   • Membership freeze is only granted for reasons such as illness, injury, travel, or personal emergencies. CrossFit ILO reserves the right to request supporting documents.
   • During the freeze, membership time will be extended by the approved freeze period without additional charges.
   • Monthly or subscription-based memberships are not eligible for freezes; members must cancel and re-enroll as needed.

CrossFit ILO Privacy Policy

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information.

1. Information We Collect
   • We collect your name, contact details, payment information, and other data you provide when you sign up for memberships or use our services.
   • We collect website usage data through cookies and analytics tools.

1. How We Use Your Information
   • To process payments, manage memberships, and provide gym services.
   • To communicate updates, promotions, and important notices related to your membership.
   • To improve our website and services.

1. Data Sharing & Security
   • We do not sell or rent your personal information.
   • We may share data with trusted service providers (e.g., payment processors) only as necessary to provide services.
   • We implement appropriate security measures to protect your information.

1. Your Rights
   • You may access, update, or request deletion of your personal data by contacting us.

1. Changes to This Policy
   • Updates will be posted on our website. Continued use of our services after changes means you accept the revised policy.

For any privacy-related inquiries, please contact us at support@crossfitilo.com.

CrossFit ILO Membership Cancellations & Refunds

1. Monthly Memberships
   • Cancel anytime by providing written notice at least 7 days before your next billing date to avoid charges for the next month.
   • No refunds for unused days after a monthly payment is processed.

1. Annual Memberships
   • Annual memberships are paid in full upfront. Refunds are only available if cancellation is requested within 7 days of purchase, provided the member has not attended any classes.
   • After 7 days, annual memberships are non-refundable.

1. Subscription Memberships
   • Recurring memberships can be canceled at any time with at least 7 days’ notice before the next billing cycle.
   • Refunds are not issued for past or partial months.
   • A cancellation fee of P5,000 will be billed for processing the cancellation.

1. Class or Session Cancellations
   • If CrossFit ILO cancels a class or session, members will be offered a replacement or credit.
   • For member-initiated cancellations, class credits or make-up sessions are subject to the gym’s discretion and availability.

For cancellations or refund requests, please contact us at support@crossfitilo.com, or at 0915-095-0008.